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assistant supervisor
- REF: 2019SUPUK!
Published in
Hospitality and Tourism
Additional Info
You will be eporting To Food To Go Supervisor
Assistant Supervisor is responsible for assisting in implementation of all aspects of food policy in the Café, Takeaway Bar, Treaterie, Coffee Bar, Summer House and Seasonal Pop –Up concepts. The Stables and Food To Go Assistant Supervisor will report to the Stables and Food To Go Supervisor and will need to work closely with the Catering Operation Manager, Head of Hot Kitchens, Head of Pastry and Staff Manager to enable the Stables and Food To Go Catering to run smoothly.
The main objective of the Assistant Supervisor is to assist in the running of the Stables Café, Takeaway Bar, Treaterie, Coffee Bar, Summer House and Seasonal Pop-Up concepts on a day to day basis and to ensure that they achieve excellence in everything. We want to ensure that all our customers are happy, that our staff are well trained, stimulated and feel involved, and that we contribute as much as possible to the financial well-being of Waddesdon.
Assistant Supervisor will be able to assess his/her success by a continuous addressing of customer response, by weekly meetings with the Stables and Food To Go Supervisor, Catering Operations Manager, Head of Hot Kitchens, Head of Pastry and Staff Manager which will allow for two-way discussions, by reference to the weekly report of revenue, and by a more formal six monthly meeting with Catering Operations Manager, Staff Manager and Stables and Food To Go Supervisor which will be part of the ongoing PDP.
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Job requirements
- Minimum one year of supervising experience
- Strong personality
- Good attitude
- Good communication with management
- Discipline
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Language
- Good level of English
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Responsibilities
- Service - The most important responsibility of the Assistant Supervisor is to assist in making all customers to Outlets feel welcome. The management of the door, of seating, of queues if they form, and of complaints should they arise, is a fundamental task. A smile, direct eye contact and a friendly demeanour are essential.
- The Assistant Supervisor needs to assist in ensuring that all his/her staff are equally welcoming and friendly. Every effort must be made to serve the customer’s needs where at all possible. Such service will be evident to all as the atmosphere in the Stables Café, Stables Takeaway, Treaterie and Food To Go Outlets will be lively and friendly, and customer comments will be good.
- Food Service Assistant Supervisor will be working with the Head of Hot Kitchens, Head of Pastry and Catering Operations Manager, to ensure the serving of the food produced in the kitchens and Treaterie is consistent with the highest possible standard.
- The role will also involve assisting in the checking that tables, chairs, utensils and loose tools to ensure that they are clean, and that food arrives promptly and with the necessary accoutrements, so that each order is delivered to a high standard.
- A similar requirement is necessary for the Bar, Takeaway Bar, Food To Go Outlets and relevant production spaces and store rooms which are the responsibility of the Stables and Food To Go Assistant Supervisor.
- Success in this area will be most evident from customer reactions.
- Staff - In conjunction with the Supervisor, Staff Manager and Catering Operations Manager:
Food To Go Assistant Supervisor is to achieve optimum staffing levels in throughout the year and assist with the training of front of house staff in all skills necessary for the successful completion of their duties; both induction training and encouraging the continued occupational development of staff members.
Assist in the motivation of the front of house staff to ensure an efficient and happy working environment, fostering individual commitment, enthusiasm and confidence. - In the absence of the Supervisor assist with the staff rotas produced by the Staff Manager to cover daily requirements as well as covering special events as appropriate. Ensure staffing levels are adhered to. The efficient and flexible response to changing staff levels needs, whether daily, weekly or seasonally.
- Assist the o supervisor in the close monitoring of staff checking in and out daily and the collation of hours to process on the hour’s data base.
- Ensure honesty and integrity of all front of house staff, and the early reporting of any possible problems to the upervisor, Staff Manager and Catering Operations Manager.
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Remuneration
- Salary - 21 000 basic anual salary, we have also another option for £9.00 per hour plus a lot of over time extra hours available and tips
- Tax/Deduction - as in UK taxation regulations
- Working hours per week - 37 to 42 hours weekly
- Working days per week - 5 days weekly
- Holiday - 25 days of paid holiday per anum - subject to increase
- Accommodation - 40 to 60 GBP weekly rent
- Meal - on duty
- Tickets - paid by the candidate
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Documents
- Cv in English with food and beverage suprvising experience and a pssport size photograpah
- References would be of advantage but not a must